11 ph Terms and Conditions — What You Agree to When You Use the Platform

To register and use the 11 ph platform, you must be at least 21 years of age and a resident of the Philippines. By creating an account, you confirm that all information you provide is accurate, complete, and up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. 11 ph reserves the right to request identity verification documents at any time to confirm eligibility. Accounts found to belong to underage users will be suspended immediately and any funds held may be forfeited in accordance with applicable regulations. You may only hold one account on the platform — duplicate accounts are not permitted and may result in permanent suspension.

All transactions on 11 ph are conducted in Philippine pesos (PHP). Deposits and withdrawals are processed through supported local payment methods including GCash and Maya. You must only use payment accounts that are registered in your own name — third-party funding is not permitted. Withdrawal requests are subject to identity verification and may take up to three business days to process depending on your chosen payment method. 11 ph does not charge fees for standard deposits or withdrawals, though your payment provider may apply their own charges. Minimum and maximum transaction limits apply and are displayed at the point of transaction. Any funds deposited in error must be reported to our support team immediately.

All bets placed on 11 ph are final once confirmed. Sports betting markets are subject to the specific rules applicable to each sport and competition, including rules around match abandonment, postponement, and void bets. Casino game outcomes are determined by certified random number generation systems and are not influenced by the platform or any third party. It is your responsibility to understand the rules of any game or market before placing a bet. 11 ph reserves the right to void bets placed in error or as a result of a technical fault. Winnings are credited to your account balance and are available for withdrawal subject to the conditions outlined in Section 2. Any attempt to exploit technical errors, glitches, or pricing mistakes will result in account suspension.

Users of the 11 ph platform are prohibited from engaging in any form of fraudulentactivity, collusion, money laundering, or any behaviour intended to manipulate the outcome of games or betting markets. The use of automated software, bots, or scripts to interact with the platform is strictly forbidden. Sharing account access with other individuals, whether for personal or commercial purposes, is not allowed under any circumstances. Any attempt to abuse promotional offers, exploit system vulnerabilities, or circumvent platform security measures will result in immediate account suspension and potential forfeiture of funds. 11 ph cooperates fully with relevant authorities in the Philippines in cases involving suspected illegal activity. Users found to be in breach of these conduct rules will have their accounts permanently closed without prior notice. We reserve the right to withhold any balance pending investigation if prohibited conduct is suspected.

11 ph is committed to promoting safe and responsible gaming for all players on the platform. We encourage all users to set personal limits on their deposits, session time, and betting activity to help maintain healthy gaming habits. If you feel that your gaming is becoming difficult to control, we strongly encourage you to visit our Responsible Gaming page for guidance and available support resources. Players may request a self-exclusion period at any time by contacting our support team, during which their account will be suspended and no new bets can be placed. 11 ph will not knowingly allow a self-excluded player to continue using the platform. Responsible gaming is not just a policy at 11 ph — it is a core part of how we operate and how we look after our community of Filipino players.

Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on 11 ph, you consent to the collection and use of your personal information as described in that document. We use your data to verify your identity, process transactions, provide customer support, and improve the platform experience. Your data will not be sold to third parties for marketing purposes. 11 ph applies appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. You have the right to request access to, correction of, or deletion of your personal data by contacting our support team directly.

11 ph provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. We are not liable for any losses arising from technical faults, service interruptions, or delays beyond our reasonable control, including network outages or third-party payment processing issues. Users accept that online gaming carries inherent financial risk and that 11 ph is not responsible for any losses incurred through normal platform use. Our total liability to any user in connection with these Terms shall not exceed the amount deposited by that user in the 30 days preceding the relevant claim. Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under Philippine law. If you have a dispute regarding a transaction or bet outcome, you must raise it with our support team within 30 days of the relevant event.

11 ph reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically so you are always aware of the current rules that apply to your use of 11 ph. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account. Material changes that significantly affect your rights will be communicated through a notice on the platform where reasonably practicable.