11 ph Privacy Policy – How We Handle Your Personal Data

When you register and use the 11 ph platform, we collect personal information that is necessary to provide you with a safe and functional betting and casino experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details and transaction history, which are required to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility and comply with applicable regulations. Technical data such as your IP address, device type, browser information, and session activity are automatically collected when you access the platform. We only collect information that is directly relevant to operating the platform and fulfilling our legal obligations as a licensed operator serving Filipino players.

Your personal data is used primarily to create and manage your account, verify your identity, and process financial transactions on the 11 ph platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies. Transaction and activity data helps us detect suspicious behaviour, prevent fraud, and ensure the integrity of all betting and casino activity on the platform. We may also use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. Where you have opted in, we may use your contact information to send you relevant promotional communications about new features or offers available on 11 ph. We will never use your personal data for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent. All data processing activities are carried out in accordance with applicable Philippine data protection laws and regulations.

11 ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to relevant Philippine government authorities, regulatory bodies, or law enforcement agencies. If 11 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, subject to the same privacy protections described here. We do not share your personal data with other betting platforms, advertisers, or data brokers under any circumstances. Any third-party service provider we engage is carefully vetted and required to handle your data only for the specific purpose for which it was shared. You will be notified of any material changes to our data-sharing practices through an update to this Privacy Policy.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Financial transaction records are kept for a minimum period in line with anti-money laundering and tax compliance requirements. If you request the closure of your account, we will deactivate it promptly; however, certain records may be retained for legal, regulatory, or fraud prevention purposes even after account closure. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. We review our data holdings regularly to ensure that we are not keeping personal information longer than necessary. If you have questions about how long a specific type of data is retained, you are welcome to contact our support team for clarification.

As a registered player on 11 ph, you have the right to access the personal data we hold about you at any time by submitting a request to our support team. You may also request the correction of any inaccurate or incomplete information in your account profile. If you believe that your data is being processed unlawfully or that we no longer have a legitimate reason to hold it, you have the right to request its deletion, subject to any legal retention obligations that may apply. You have the right to object to the use of your data for direct marketing purposes and to withdraw any consent you have previously given for optional data processing activities. If you wish to receive a copy of your personal data in a portable format, you may make a data portability request through our support channel. We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection legislation. If you are not satisfied with how we handle your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

11 ph uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to use certain features of the platform. We do not use third-party advertising cookies or allow external ad networks to track your activity on 11 ph. Any data collected through cookies is handled in accordance with the same privacy standards described throughout this policy. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described here.

We apply industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 11 ph platform is encrypted using secure protocols to prevent interception. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your account credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.